FAQ

If you are over 16 you will need photo ID to get pierced. If you are 14+ you will need a parent or guardian to give their consent. They will need to bring photo ID for themselves and a passport or photo ID for you.

Age restrictions: (All clients require ID to be pierced. Any parent/guardian accompanying a younger client is also required to bring their own ID to the appointment.) Ear lobe piercing 10+ with parental consent and photo ID/ 16+ with your own photo ID Ear cartilage piercing (helix, tragus, daith, rook, forward helix, anti tragus, conch) 14+ with parental consent and photo ID/ 16+ with your own photo ID Scaffolds are the cartilage exception, which require you to provide photo ID proving that you are 16+ Nostril piercings are 14+ with parental consent and photo ID/ 16+ with your own photo ID Navel piercings are 16+ with your own photo ID Septum piercings are 14+ with parental consent and photo ID/ 16+ with your own photo ID Lip and tongue piercing 16+ with your own photo ID Eyebrow piercing 16+ with your own photo ID, we do not accept parental consent for this piercing Bridge piercing 18+ with your own photo ID, we do not accept parental consent for this piercing Nipple piercing 18+ with your own photo ID, we do not accept parental consent for this piercing PLEASE NOTE THAT PARENTAL CONSENT REQUIRES THE PARENT OR GUARDIAN TO BE PRESENT WHILST THE PIERCING IS BEING PERFORMED. ID WILL BE REQUIRED FOR BOTH THE PARENT AND MINOR. WE ACCEPT PASSPORT/ FULL OR PROVISIONAL LICENSE CITIZENSHIP CARD OR ANY PHOTOGRAPHIC ID BEARING THE ‘PASS’ LOGO WE CAN NOT ACCEPT PICTURES OR COPIES OF YOUR ID IT NEEDS TO BE THE ORIGINAL DOCUMENT

No. We will only accept recognised forms of identification. Passport/driving license/student card (with photo and DOB) and Citizen card on the day of the piercing. Your parent will be required to sign our consent form and show photo ID.

No problem. You can call us on 01905 927901 during our hours of operation or message us via social media. Refunds will only be given for cancellations with at least 24 hours notification. Alternatively, if you have an account with us on our website, you can cancel and rearrange your appointment from your profile page.

Piercings can take different lengths of time to properly heal, and stop being "crusty." This is due to piercing placement, jewellery size, and the individual getting pierced. Everyone heals things differently! During the healing period we'd recommend leaving the piercing alone and following our aftercare advice. Here's the general standard time it takes to fully heal a piercing: Earlobes - 12 weeks / 3 months Cartilage/Nostrils/Navels - 6 months

Your first port of call should be the aftercare sheet we provide with each and every piercing appointment - it will never steer you wrong! Should you have misplaced your aftercare sheet, then here's the gist: Keep your piercing clean, keep it dry, and don't clog up the piercing channel. We recommend a sterile saline spray for proper piercing irrigation. Don't go using any chemicals or thick products, keep it simple. We sell Neilmed sterile saline spray for £8 but any pharmacy will stock a sterile saline spray. Also, don't play with your jewellery. Leave it alone to heal in peace!

On certain solid gold and titanium pieces, you are covered against defects and breakages forever. If you should encounter a problem with your jewellery (other than loss or theft), simply bring the piece back in to the studio, and we will organise a replacement for you. That way you can carry your sparkle with you forever!